Communicating Effectively Self-Paced

Course Code: REL-ALL-0-COMME-R1

Hours: 0.25

Type: Online Course

Content Expiration Date: 12/31/2029

Learning Objectives:
Identify the key elements of communication.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Professional Communication

Who Do You Communicate With?

Developing a Clear Message

First Impressions

Delivering Your Message

Parts of Communication

Listening

Perception Is in the Ear of the Receiver

Nonverbal Encouragers

Review

Summary

Section 3: Conclusion

Course Summary

Course Contributor

References

Subject Matter Expert: Kathleen Koopmann, RN, BSN

Kathleen is an SME Writer for the Post-Acute Care team. She has over 36 years of clinical and nursing education. She completed her Bachelor of Science in nursing from Western Governor's University. She has training from the North Carolina Statewide Program for Infection Control and Epidemiology through NCDHHS and the University of North Carolina. Kathleen has worked in long-term care, critical care, acute care, Occupational Health, and nursing education. She recently worked as a Staff Development Coordinator and Infection Control Practitioner in long-term care.

Target Audience:
The target audience for this course is: General Staff; in the following settings: All Healthcare Settings.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.