Course Code: REL-PAY-0-CMCPP
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2028
Learning Objectives:
Recognize common situations when members are most likely to encounter a higher risk of a crisis.
Identify best practices for care teams to ensure continuity of care, member safety, and risk reduction.
Recall strategies for developing a care plan that includes risk monitoring and crisis prevention.
Outline:
Section 1: Identifying Critical Moments in Care Management
Overview
Sharonda’s Story
Why Social Determinants of Health Matter
Who Benefits From Care Management?
Recognizing High-Risk Crisis Situations
Medical Crisis
Behavioral Health Crisis
Child and Family Crisis
Older Adult Crisis
Review
Key Takeaways
Section 2: Best Practices for Continuity of Care and Risk Reduction
Why Continuity of Care Matters
The Care Manager’s Role
Integrated Care Teams
Best Practices for Care Teams
Carlos’s Transition From the Hospital to Community Care
Review
Key Takeaways
Section 3: Creating Care Plans That Reduce Risk and Prevent Crisis
The Importance of Planning for Risk and Crisis Prevention
Core Elements of a Care Plan
Crisis Prevention and Intervention Planning
Person-Centered Care Planning
Continuity of Care
Evidence-Based Treatment
Review
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributor
Resources
References
Writer: Kathryn Falbo-Woodson, MSW, LCSW
Kathryn earned a Bachelor of Arts in Psychology from West Virginia University and a Master’s in Social Work from the University of North Carolina at Chapel Hill. She is a Licensed Clinical Social Worker and Certified Clinical Social Work Supervisor in North Carolina. Kathryn has served on the NASW-NC Chapter Board of Directors and held leadership roles with the American Foundation for Suicide Prevention-NC Chapter, including board member and president. As board president and co-chair of the Charlotte Out of the Darkness Walk, she led the chapter to national recognition. She is the founder of Forsythia Counseling, PLLC, in Charlotte, NC, and serves as a Behavioral Health Subject Matter Expert at Relias. With a background in psychotherapy, education, and advocacy in integrated care and community mental health, Kathryn has trained healthcare professionals in Motivational Interviewing, Mental Health First Aid, QPR Suicide Prevention, and other crisis interventions. Her work reflects a strong commitment to behavioral health and the professional development of those in the field.
Target Audience:
The target audience for this course is: Care and Case Managers; Nursing Personnel; Social Workers; in the following settings: Ambulatory Care, Clinics: Primary Care, Clinics: Rural Health, Hospitals: Acute, Hospitals: Critical Access (CAHs).
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.