Course Code: REL-PAY-0-IADR
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2025
Learning Objectives:
Discuss how care management decreases hospital readmissions.
Identify strategies for creating a successful care management program.
Recognize strategies in care management that increase access to healthcare providers.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: What is Care Management?
Background
Meet Mrs. Reilly
Care Management
Beneficiaries of Care Management
Care Manager Qualifications
Review
Section 3: Care Management and Increase Access to Healthcare
Frequent Follow-up Care
Continuity of Care
Review
Appointment Scheduling
Review
Summary
Section 4: Care Management Can Decrease Hospital Visits
Avoidable Hospital Visits
Tools to Identify High-Risk Patients
Review
Promote and Support Self-Management
Review
Transitional Care Management
Advanced Care Planning
Palliative and Hospice Care
Review
Summary
Section 5: A Successful Care Management Program
Clearly Defined Duties of the Care Manager
A Comprehensive Care Plan
Using EMRs
Incorporating the Care Manager Into the Healthcare Team
Review
Summary
Section 6: Conclusion
Summary
Course Contributors
Resources
References
Writer: Zeliha Ozen, MSN, RN, CCRN, CNL
Zeliha has extensive experience in critical care nursing in acute care hospitals, including cardiac intensive care (CICU) and medical intensive care units (MICU). She has served in various roles, including educator, preceptor, charge nurse, and advanced critical care life support (ACLS) instructor. She has extensive experience as a code nurse for a 900-bed hospital. Zeliha has been a lung transplant coordinator for around five years and was responsible for pre-transplant care, waitlist management, and post-lung transplant care. Zeliha has worked on cutting-edge transplant organ procurement initiatives such as Ex-Vivo Lung Perfusion (EVLP) and has managed patients in a hospital that performs around 100 transplants annually. Additionally, Zeliha has served as quality chair council for the heart and vascular services and has worked on several quality initiatives for the service line, such as infection control, cardiac education, nursing resiliency, and nursing onboarding. She has served on various leadership councils in the CICU. She earned a Bachelor of Science in Nursing from Saint John University in Rochester, New York. She has a Master of Science in Nursing and a Master’s in Clinical Nurse Leadership (CNL) from Queens University in Charlotte, North Carolina. She is also certified as a Critical Care Nurse (CCRN).
Target Audience:
The target audience for this course is: Case Managers; Nurses; Social Workers; in the following settings: Acute Care Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.