Communication with Families

Course Code: REL-IDD-0-CWF

Hours: 0.5

Type: Online Course

Content Expiration Date: 6/30/2027

Learning Objectives:
Explain the value of communication and how it affects trust for family members.
Identify at least three strategies to improve communication with families.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Communication and Trust

Andre’s Missed Ride

Communicating with Families

What Is Communication?

Individual Preferences

The Need for Trust

Build Trust

Communicate Respect

Review

Summary

Section 3: Communicating Through Challenges

Different Perspectives

Learn to Listen

Have a Team Plan

Mistakes and Incidents

Intrusive Family Members

Keeping Professional Boundaries

Choose Your Method

Review

Summary

Section 4: Conclusion

Course Summary

Course Contributor

References

Congratulations!

Instructor: Katy Kunst, MBA, QIDP

Katy Kunst received her Bachelor of Arts in Psychology from the University of North Carolina at Chapel Hill, and her Master of Business Administration from Elon University. She has 15 years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as direct support professional, program director, and training facilitator. She has created and facilitated training on topics including non-violent crisis interventions, person-centered planning, cultural competence, quality service delivery, regulatory compliance, and a variety of topics related to IDD services.

Target Audience:
The target audience for this course is: Direct Support Professionals; in the following settings: Intellectual Developmental Disabilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.