Course Code: REL-BHC-0-PHK
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2025
Learning Objectives:
Identify steps you should take to proactively ensure your client’s safety in the event that a crisis emerges when providing telehealth services.
Indicate three key strategies you can use to intervene to improve safety when providing telehealth crisis care.
Recall steps you should take to ensure proper follow-up when delivering crisis care via telehealth.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Being Proactive in Telehealth
Preparing for Crisis Management Via Telehealth
The First Few Sessions
Review
Summary
Section 3: Crisis Management
Develop an Emergency Response Plan
Assess for Risk
Develop a Safety Plan
Follow-Up After Crisis Intervention
Review
Summary
Section 4: Conclusion
Course Summary
Course Contributors
Resources
References
Writer: Jennifer Niles, LCSW, LCAS, CCS-I
Jennifer received her Bachelor’s degrees in Social Work and Criminal Justice from the University of North Carolina at Charlotte and Master’s degree in Social Work with a Certificate in Substance Abuse Studies from the University of North Carolina at Chapel Hill. She has over 13 years of experience providing psychotherapy, counseling, and case management to a variety of populations. Her experiences and clinical interests are centered around addiction treatment, harm reduction, severe mental health conditions, psychosis, LGBTQ+ issues, gender diversity, integrated care, and clinical supervision.
Subject Matter Expert: Bridgett Ross, PsyD
Bridgett Ross, Psy.D. received her bachelor’s degree in Psychology and Philosophy from Boston College and then her doctoral degree in Clinical Psychology from Alliant International University. She is a licensed psychologist in California and was in private practice for 13 years treating various issues including trauma, anxiety and mood disorders, grief/loss, and issues around self-concept, identity, and attachment. Having supervised pre-licensed and licensed clinicians, she maintains an interest in professional issues in the field of psychology. Dr. Ross’ training and work history include Children’s Hospital Chadwick Center for Children and Families, Kaiser Permanente, Alvarado Parkway Institute, and the Department of Veterans Affairs, which informed her focus on providing evidence-based trauma treatment to diverse populations.
Target Audience:
The target audience for this course is: Alcohol and Drug Counselors; Beginner level Social Workers; Case Managers; Marriage and Family Therapists; Nurses; Professional Counselors; Psychologists; in the following settings: Health and Human Services.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.