Course Code: REL-ACU-0-HPCEH
Hours: 1.25
Type: Online Course
Content Expiration Date: 12/31/2024
Learning Objectives:
Describe the impact of patients’ perception of their care experience on hospital reimbursement.
Discuss HCAHPS survey questions about staff responsiveness and strategies for improving survey ratings for these items.
Discuss the HCAHPS survey questions about medications and strategies for improving survey ratings for these items.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Overview
Hospital Reimbursement
The Patient Experience
Why Is the Patient Experience Important?
Impact of Patient Satisfaction with the Care Experience and Reimbursement
Section 3: Improving the Patient Experience
HCAHPS Survey: Responding to Patient Requests
Educating Patients about Drugs
Section 4: Communication
Use of Communication Tools
Improve Nurse-Patient Communication
Patient Education
Follow-Up
Better Patient Experiences Lead to Better HCAHPS Scores
Section 5: Clinical Vignette
Practice What You Have Learned
Section 6: Conclusion
Course Summary
Course Contributors
Resources
References
Instructor: Deborah Zastocki, DNP, EdM, MA, RN, retired NEA-BC, FACHE(r)
Deborah K. Zastocki, DNP, Ed.M. MA, RN, retired NEA-BC, FACHE(r) is the founder and president of Legacy Healthcare Management Consulting in North Carolina and an executive coach and content expert for the Healthcare Experience Foundation.. She received her BSN from the University of Rhode Island, both master's degrees from Teachers College Columbia University, and her DNP from the University of Medicine and Dentistry of NJ. Dr. Zastocki has over 30 years of experience, with a professional career that included a journey from staff nurse to nurse executive roles, authorship, adjunct faculty, and healthcare executive leadership. Dr. Zastocki is the former president and CEO of Chilton Medical Center and became a health system executive with Atlantic Health System in New Jersey, after system integration.
Writer: Carrie Furberg, BSN, RN, CRN
Carrie Furberg, BSN, RN, CRN, has over ten years' experience in radiology nursing, in vascular and interventional radiology as well as all imaging modalities. She is a Certified Radiology Nurse with clinical expertise in procedural sedation, cardiac CT, and radiation safety, and has prior experience in critical care, cardiac stepdown, and emergency care. She is a member of the Association for Radiologic and Imaging Nursing (ARIN) and RAD-AID International.
Target Audience:
The target audience for this course is: Entry level Clinical Laboratory Personnel; Intermediate level Social Workers; Nurses; Pharmacists; in the following settings: Acute Care Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.