Home Health Customer Service

Course Code: REL-PAC-0-HHCS

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2026

Learning Objectives:
Describe good customer service.
Identify at least three barriers to good customer service.
Summarize the five elements of good customer service.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: The Basics of Customer Service

Good Customer Service

Who is Your Customer?

Organizational Culture

Review

Summary

Section 3: Barriers and Elements

Barriers

Fit at Five

Use Humor

Exceed Expectations

Review

Summary

Section 4: Conclusion

Summary

Course Contributor

References

Congratulations!

Instructor: Jennifer W. Burks, M.S.N., R.N.

Jennifer has over 30 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She is certified as an OASIS Specialist- Clinical (COS-C) and is a Curriculum Designer in post-acute care for Relias. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.”

Target Audience:
The target audience for this course is: General Staff; in the following settings: Home Health.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.