How to Manage Family Conflict in Hospice

Course Code: REL-PAC-0-HMFCH

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2025

Learning Objectives:
Describe at least three interventions to effectively manage family conflict.
Recognize when it is appropriate to share patient information with caregivers.
Recall at least two communication techniques to defuse hostility or frustration.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Family Conflict

Conflict and the Unit of Care

Minimum Necessary Information

Passing on Pearls

A Positive Beginning

Communication Strategies

When It Is Your Turn to Talk

Who Is Responsible?

Review

Summary

Section 3: Family Caregiver Challenges

How Tension Develops

The Anxious Caregiver

Challenging Requests

When Someone Feels Out of Control

Questioning Care

The Visiting Family Member

Authoritative Family Visitors

Dissatisfaction

Fears About Hastening Death

The Hostile Family

Defusing Hostility

Defusing Statements

Documenting Difficult Situations

Review

Summary

Section 4: Conclusion

Course Summary

Course Contributor

References

Subject Matter Expert: Elizabeth Vaccaro, BSN RN

Elizabeth Vaccaro earned her Bachelor of Science in nursing from Kean University. She has worked as a Multiple Sclerosis Nurse Educator. Elizabeth has worked in a variety of healthcare settings from the hospital to the pharmaceutical industry which has allowed her to have a great appreciation for all the challenges that span the healthcare field.  She has practiced in the hospice setting for nine years in a variety of roles from Case Manager, Educator, and Director of both inpatient and home care hospice. 

Target Audience:
The target audience for this course is: Nursing Personnel; Social Workers; in the following settings: Hospice.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.