Managing Conflict on the Job

Course Code: REL-ALL-0-MANCJ

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2029

Learning Objectives:
Recall the dynamics of conflict in the workplace.
Identify at least two conflict resolution strategies for specific situations.

Outline:

Section 1: Managing Conflict

Introduction

About This Course

Learning Objectives

Conflict

What Is Conflict?

Types of Conflict

Four Main Types of Conflict

Common Approaches to Conflict Resolution

Five Types

Accommodation

Avoidance

Competitive

Compromise

Collaborate

Fitting the Approach to the Situation

Choosing the Right Strategy

Accommodation

Avoidance

Competition

Compromise

Collaboration

Core Skills

Know Yourself

Listen Actively

Steps to Mediate and Resolve a Work Conflict

After the Meeting

Successful Resolution

Working Together

When Conflict Involves Leadership or Systemic Issues

Review

Key Takeaways

Section 2: Conclusion

Course Summary

Course Information

Course Contributors

References

Subject Matter Expert: Chris Martin, BS, BA

Chris is a writer and editor at Relias. He holds a national safety and health credential from OSHA's Directorate of Training and Education.

Target Audience:
The target audience for this course is: All Staff; Laboratory Personnel; in the following settings: All Healthcare Facilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.