Course Code: REL-ACU-0-QSCFQO
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2024
Learning Objectives:
Identify the importance of change in facilitating quality outcomes in the acute care setting.
Identify the trends and change models for quality improvement and concrete strategies for enhancing quality outcomes in the acute care setting.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Facilitating Change
The Importance of Understanding Organizational Culture
Healthcare Components to Consider for Change
Social Determinants of Health (SDOH) and Health Equity
Hospital Acquired Conditions
Employee Wellness
Effective Communication
Team Buy-In
Summary
Section 3: Models Used to Facilitate Change and Quality Outcomes in the Acute Care Setting
Plan-Ahead
Quality Improvement Models
Seasonal Challenges
Data Collection
IHI Model
Plan, Study, Do, Act (PDSA) Process
PDSA: Example of Acting the Change
PDSA: A Cyclical Process
Knowledge Check
Validated Hospital Measurement Sets
Press Ganey™ Quality Indicators
Knowledge Check
Summary
Section 4: Problem-Solving Strategies to Promote Change
Crisis Management, Disaster Preparedness, and Problem Solving
Summary
Section 5: Review
Section 6: Conclusion
Course Summary
Course Contributors
ReferencesInstructor: Sharese Wilson
Sharese is a published author and executive healthcare professional with over 25 years of leadership experience with a diverse background in acute clinical health, case management, hospice, community health nursing, public health, and managed care. She obtained her CCM certification in 2007. She mentors executive healthcare professionals in leadership and strategic decision making. She has also spearheaded teams for multiple major healthcare organizations in preparation for successful JCHAO and Department of Health state audits. She is an executive leadership and life coach and managing partner of CNG Unlimited LLC (dba The CNG Brand), a consultant for corporate healthcare organizations, and co-founder and Vice President, at A Chance At More Inc. 503c nonprofit organization. Her passion for education led her to develop The CNG Brand Leadership and Empowerment Academy online learning platform. In her spare time, she enjoys travel, reading, mental health advocacy and philanthropic work.
Writer: Monica Caicedo Orellana, MS, RN, OCN
Monica Caicedo Orellana, MS, RN, OCN, is an SME writer for Relias with over 20 years of acute care experience in nursing. She has served in several leadership roles in the acute care setting, the medical-surgical division, and as a nurse educator. She has mentored nurses in renal and oncology specialties. She has been involved in various institutional committees and quality improvement projects. Monica is passionate about professional nursing standards and fostering an environment of continuous lifelong learning as an instrument to improve patient care.
Target Audience:
The target audience for this course is: Nurses; in the following settings: Acute Care Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.