Service Delivery: Responding Effectively to Challenging Contacts

Course Code: REL-BHC-AIRS-SDREC

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2040

Learning Objectives:
Describe the range of persons who may be described as "challenging" for reasons other than the nature of the contact.
Outline techniques to defuse hostility and cope with challenging persons.
Identify when your feelings are being triggered," and you risk losing control of the contact.

Target Audience:
The target audience for this course is: Service Coordination Personnel; in the following settings: Behavioral Health: Community Services.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.