Utilizing Emotional Intelligence in Healthcare

Course Code: REL-ACU-0-UEMIHC

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2028

Learning Objectives:
Recall the five key components of emotional intelligence and how each supports effective performance in healthcare settings.
Identify real-world examples of emotional intelligence in patient care, teamwork, leadership, and communication.
Recognize how emotional intelligence influences collaboration, resilience, and overall workplace culture in healthcare environments.

Outline:
Section 1: Emotional Intelligence

What Is Emotional Intelligence?

The Heart Behind the Skill

About This Course

How the Brain Processes Emotions

Is Your Limbic System Running Your Life?

Components of Emotional Intelligence

The Five Key Components of EI

Self-Awareness: The Foundation of EI

Self-Regulation: Staying Grounded Under Pressure

Social Skills: Building Relationships That Matter

Empathy: The Heart of Compassionate Care

Motivation: Keeping Purpose at the Center

Putting It All Together

How Does Emotional Intelligence Apply to Healthcare?

Applying EI to Healthcare

Knowledge Check

Key Takeaways

Section 2: The Value of Emotional Intelligence in Healthcare

What’s in It for Healthcare Professionals?

The Emotional Demands of Healthcare

Building Emotional Intelligence Through Practice

Self-Reflection and Feedback

Emotional Awareness in Action

When Emotions Escalate: A Healthy Exit Strategy

A Different Kind of Smarts

Knowledge Check

Key Takeaways

Section 3: Conclusion

Course Summary

Course Information

Course Contributor

Resources

References

Writer: Eric Hutto, DNP

Eric is a graduate of the University of South Florida School of Nursing and has experience in various clinical settings, including critical care and obstetrics. He earned his Doctor of Nursing Practice degree from Georgetown University, where he was recognized as a Pellegrino Student Scholar for his research in clinical bioethics. Eric also completed a fellowship at Duquesne University, which focused on applying genomics in nursing practice. His experiences drive his commitment to improving health outcomes for underserved populations, particularly Black Americans, through advocacy and evidence-based practices.

Target Audience:
The target audience for this course is: All Staff; in the following settings: All Healthcare Facilities.

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All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.